Legal
Privacy Policy
Last updated: 1 March 2026
SkinSense is built on the principle that your health data belongs to you. This policy explains what we collect, why we collect it, and how you stay in control.
01Information We Collect
We collect information you provide directly — your name, email address, and profile details when you register. When you use our skin analysis feature, we process images you upload solely to deliver your results. We also collect standard usage data such as pages visited and session duration to improve the platform.
02How We Use Your Information
Your information is used to operate and improve the platform, match you with appropriate dermatologists, send appointment reminders, and respond to support requests. We do not sell your personal data to third parties. Aggregated, anonymised data may be used for research to improve dermatological outcomes.
03Medical Data
Skin images and analysis results are treated as sensitive health data. They are encrypted in transit and at rest. Only you and the dermatologist you consult with can access your records. Images are retained for 24 months after your last activity, after which they are permanently deleted unless you request earlier removal.
04Data Sharing
We share your data only with the healthcare providers you choose to consult with, and with trusted infrastructure partners (cloud hosting, payment processing) who are contractually bound to protect it. We will disclose information if required by law, and will notify you where legally permitted to do so.
05Your Rights
You have the right to access, correct, or delete your personal data at any time from your profile settings. You may also request a copy of all data we hold about you, or withdraw consent for data processing. Requests are fulfilled within 30 days. Contact us at support@skinsense.ai to exercise these rights.
06Cookies
We use essential cookies to keep you signed in and remember your preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly without them.
07Security
All data is encrypted using TLS in transit. Sensitive records are encrypted at rest using AES-256. Access to production systems is restricted to authorised personnel and protected by multi-factor authentication. We conduct regular security reviews of our infrastructure.
08Changes to This Policy
We may update this policy as our platform evolves. When we make material changes, we will notify you by email or by a notice in the platform at least 14 days before the change takes effect. Continued use of the platform after that date constitutes acceptance.
Questions about this policy? Contact us or email support@skinsense.ai.